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    Frequently asked questions

    • What is the cancellation policy?

      You can consult the complete cancellation policy here.

    • What are the arrival and departure times?

      Arrival time is 4 p.m. and departure time is noon.

    • Is it possible to leave later than noon?

      Yes, you can request a late check-out at 1 p.m., free of charge, at the discretion of the management team and subject to room availability. A $40 charge will be added to your total pre-tax bill for late check-out between 1 and 2 p.m. We invite you to call (438) 455-9676 or e-mail us at hotel@hotelmaurice.ca to arrange your late check-out.

    • Are pets allowed ?

      We do not accept pets of any size. In compliance with federal and provincial laws, only service animals (e.g. guide dogs) are accepted. In case of reasonable doubt, Hotel Maurice staff may ask you for proof that your pet is indeed a service animal. It is preferable to indicate at the time of booking that you will be accompanied by a service animal.

    • Will I have access to the Internet?

      An Ethernet network socket will be available in your room, close to the work desk (if applicable). A wireless network will also be available throughout the establishment. You will receive connection details when you check in.