Privacy policy

Personal information protection

The Hotel Maurice complex and its establishments “Le Charlotte”, “Maurice Restaurant Lounge”, and “Société Cigare” (hereafter collectively referred to as the “Complex”) consider protecting your personal information a priority and commit to respecting your right to privacy. This policy explains what kind of information is collected by our website, how it is used and in which context it might be shared with third parties.

Cookies and web audience monitoring

The Complex’s website uses cookies to enhance visitors’ navigation experience and obtain anonymized statistics on its web audience. This data might include your truncated (anonymized) IP address, your internet service provider, your operating system, your browser type and language, the type of your device, the screen resolution, your online point of origin, and all pages viewed on the domain hotelmaurice.ca.

You can decide to restrict or forbid websites’ use of cookies in your browser settings. Please note that this can affect your navigation experience on hotelmaurice.ca, specifically when booking a room at the hotel or a table at one of the complex’s establishments.

Personal information collection

The Complex restricts personal information collection to the mandatory data needed to offer its services. At some point during your navigation, you might be required to provide some or all of the following information:

Your contact details (home address, phone number, email address)
Identification information (full name, date of birth, gender, citizenship)
Information from an official identification document (driving license, passport, permanent resident card)
A credit card number
Check-in and check-out dates
Your preferences and interests
Personal information about accompanying guests

This information will be used to complete your room booking, reserve a table or subscribe to our newsletter. By using our online booking service, you authorize the Complex to use your personal information and share the necessary information with its booking partner and online payment solution provider

Confidentiality of your personal information

Personal information collected by the Complex as part of its normal business is handled in accordance with the Act respecting the protection of personal information in the private sector. The Complex enacts all necessary and reasonable measures to manage personal information collection, use, sharing, archiving and destruction. our personal information will only be shared with your permission with our booking partner and online payment solution provider in order to confirm your bookings and process your payments. Your browsing data will only be collected if you allow cookies on your browser and will be entirely anonymous.

Access to your data

In accordance with section IV of the Act respecting the protection of personal information in the private sector, any person who shared personal information with the Complex may request info@hotelmaurice to receive a transcript of this information and rectify any inaccurate information, if necessary.

Last update to the policy : 29/04/24.