Cancellation and modification policy

Cancelling or modifying the stay between the reservation date and no later than noon (12:00 PM EST) 2 working days before the arrival date is possible. The deposit will be refunded within 7 working days. To be considered, all modifications or cancellations must be made using the same method of payment as that used to make the reservation.

In the event of cancellation after this deadline, for whatever reason, a cancellation fee equivalent to the total cost of the reservation will be charged to the credit card used to make the reservation.

Any changes made after this time may incur additional charges, depending on availability and pricing conditions.

The hotel assumes no responsibility for cancellations or changes to reservations not covered by the above cancellation policy.
The traveller is responsible for subscribing to travel insurance with the company of their choice.

For any cancellation or modification request, please contact our reservation team by phone at 418-MAURICE or by e-mail at info@complexemaurice.com .